1. Home
  2. Help

How to register?

  1. Go to our home page. Click “Register” at the bottom of the “Welcome to China Unicom” section on the right.
  2. Enter the requested fields to complete your registration and click “Submit”.

Forgot password?

  1. Please go to the home page and click on the “Login" botton on the right side.
  2. Now you are on the Login page, click “Forgot your password?
  3. Enter your Email address, click “Forgot your password?”, then click “Submit”. We will send you an email with instructions and a link to create a new password.
  4. Click on the link in your email and follow the prompts to create a new password.

By Phone

  1. You may speak to a live operator at China Unicom customer support 7x24 by dialing +86 10010 and then pressing 0.

By E-mail

  1. You may contact us at hqs-EnServices@chinaunicom.cn. A customer support agent will respond to your query as soon as possible.